After coming here, I went to the dealer to get a tire and paid a little more
Was told i needed an entire power steering assembly rebuilt in my Ford F150. $2500 was the quote I believe. $380 later at local garage and my hose was fixed and the other hose, pump and $1100 rack were just fine. Upsale and misleading is their game. I always need new tires even when only 2 months old. Was charged $9.99 to inspect what i already said was wrong and didnt even get tire air or fluid topped for free which was the $9.99 charge. Extremely friendly but its obvious they have been coached by corporate to make $$$$$. Oil change or tires YES... anything that requires actual certified mechanic NOOOOO...
My experience with this company has also been extremely poor. even though I have had appointments everytime, It seems to take longer and longer to get them done. they once told me an estimated wait time of about 2 hours, after being told this I went over to the mall and walked around to pass the time. When I got back I noticed my car was on the ground no one was working on it. I figured my vehicle was done. So I asked them if it was done, they informed me it wasn't and told it would be another hour, they were fixing the break pads and rotors. like the gentlemen before me wrote, it was way over priced and took them 5 hours to finish. I stayed and continued to watch as they did nothing to my car for an hour. after standing there a full hour I started to get very irritated flagged down one of the workers and asked why no one was attending to my vehicle. he claimed they were very busy. they were not, they are just extremely lazy. well over half their work force was standing along the sides talking to one another about everyday things. How do I know this well I decided to take a stroll around the store and all I hear is laughing and jokes and very little work being done. I continued to heckle the cashiers at the front desk. when all was said and done it cost me five hundred dollars and mostly because of the "time" they worked on the vehicle. I told him I wasn't going to pay for the extra hours they worked on the car, because they told me it would only be two and in the first two hours all they did was pull my vehicle inside the shop. they then said they wouldn't release the vehicle if I didn't pay. their lack of motivation and professionalism is astounding to say they least. this is by far one of the biggest rip off shops you can go to, to get your car worked on. I would of given them no stars if it didn't require at least one to post this on the site, just so the next person reading knows.
First off I've spent a good deal of money here over the years. Dropped my van off yesterday for a new set of tires I warned them that the tire sensors hadn't been removed in awhile but they did not leak so do not remove them as I did not want to deal with a broken sensor. Next thing I know a couple hours later they call saying a sensor blew up when they let the air out(their words). I don't believe this for a minute as I check my tire pressure almost everyday with no issues. So in other words they attempted to remove the sensor and broke it. They wanted $112.00 for one sensor seems a bit extreme considering the parts are $6.00 online. So they installed a rubber valve stem which holds air but now I get to deal with a dash light since I'm down a sensor. I offered to order the $6.00 part and bring the tire back for them to put it in, he insisted they only work with parts they supply (can't blame him I guess with that kind of mark up) Needless to say this is awful customer service and I will be taking my business elsewhere and telling all my family and friends to steer clear. Disappointed is a understatement.
From: Michael
Bad service there shouldn't even be an option for one star. I've been back multiple times to get my truck aligned and they still can't get it right. If it's not changing a tire I would be hesitate to take anything here.
Firestone Complete Auto Care is a US Car Repair based in Moline, Illinois. Firestone Complete Auto Care is located at 4750 16th St, Moline, IL 61265, USA.
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