Customer service representative at the desk at the Quad city airport location was very rude! They said they didn't have our reservation. We made it online and had to wait two hours and after two hours they still did not have a reservation!!!
I needed a car rental to drive one way from the Quad Cities to Dallas, TX. The car I was issued, while newish, wreaked of cigarette smoke, so it was no surprise that the back seat had cigarette burns. That, I can get over.
The clerk was very pleasant and helpful and provided a speedy service. Very pleased with the vehicle I received. Returning the car was also a speedy process.
They also charged me for insurance without asking me. I wouldn't have agreed to those charges since my company insures me.
Renter Beware:
I called to dispute the charges, and was rebuffed after being told both the hourly provision and insurance opt-in was buried in the terms and conditions of the contract I signed.
No thank you. Never again. I normally go with National and will continue to do so, as the contrasting service levels are stark.
I rented the car at 6pm in the Quad Cities and returned it in Dallas at 7pm. They charged me an additional $125 for being an hour late. This was NOT made clear when I rented the vehicle.
I usually rent from a different company, but they were booked solid, so I rented from Budget. They have a new customer now! Checkout was quick - I was able to pay online, and was given a discount for doing so. Check in was quick, the staff was friendly, and the car was clean.
Reserved a car, prepaid, for 11/25/2017 9 am at the Quad City Airport. Arrived 15 minutes early. The computers for both Avis and Budget were not working. Poor man in front of us had been waiting for 1 and 1/2 hours. We waited as long as we could and left. Checked about a refund and there is a $150 no show fee. - a follow up to this, was able to get this straightened out (hopefully) via a 800 phone call. So changed rating to a 3
Budget Car Rental is a US Car Rental based in Moline, Illinois. Budget Car Rental is located at 2200 69th Ave, Moline, IL 61265, USA.
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